Welcome to Haus of Cats, where we love your Kitty just as much as you.

At Haus of Cats, we believe that every cat deserves to live in style—and every cat parent deserves to share in that joy.

Our mission is simple: to bring you premium, stylish, and supportive products that elevate both your home and your Kitty's life. 

Each product in our collection is handpicked to combine aesthetic appeal with functionality. We’re here to make your home feel like a true sanctuary—for both you and your beloved cats.

Join our Kitty loving community today.

At Haus of Cats, we’re more than just a store—we’re a community of cat lovers who appreciate the finer things in life. Whether you’re a first-time cat parent or a seasoned feline enthusiast, we’re here to make your journey with your cat even more enjoyable and stylish.

Shipping Information

At Haus of Cats, we take great care in curating a collection of premium cat products from a variety of trusted suppliers around the world. Our goal is to bring you the best products for your Kitty, and sometimes that means sourcing from multiple locations to ensure top-quality items.

Shipping Information

• Currently we only ship to Australia with plans to meet worldwide market very soon.
• Currently our Cosy Cat Couch is made on demand, please allow 6-18 days for standard shipping. This ensures each order is carefully prepared and delivered with quality in mind. 

Tracking Your Order
Once your order has been shipped, you’ll receive a tracking number so you can follow your Kitty’s new favorite product every step of the way!

Questions?

If you have any concerns about shipping times or need assistance tracking your order, feel free to contact our customer service team. We’re always happy to help!

Returns & Refunds

At Haus of Cats, we want you and your Kitty to love your purchase! If you’re not completely satisfied, we’re here to help.

Return Process

If you need to return your order due to selecting the wrong size, color, or if it wasn’t quite what you expected, please follow these steps:

1. Ensure the item is unused & in resellable condition – Returns must be in original packaging and initiated within 14 days of receiving your order.
2. Contact Us First – Before sending any returns, reach out to our Customer Service Team via our home page with your Order Number and requirements.
3. Return Shipping – Return shipping costs are not covered and must be paid by the customer. We recommend using a tracked shipping service, as we are not responsible for lost or missing returns.
4. Once we receive the item we will process returns, credits or refunds, please note this may take time and updates will be provided once made.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, we’re here to make it right!

Contact our Customer Service Team with:

• Your Order Number
• A brief description of the issue
• Clear photos of the item and packaging

Once reviewed, we’ll quickly arrange for a replacement or store credit.