Welcome to Haus of Cats, where we love your Kitty just as much as you.

At Haus of Cats, we believe that every cat deserves to live in style—and every cat parent deserves to share in that joy.

Our mission is simple: to bring you premium, stylish, and supportive products that elevate both your home and your Kitty's life. 

Each product in our collection is handpicked to combine aesthetic appeal with functionality. We’re here to make your home feel like a true sanctuary—for both you and your beloved cats.

Join our Kitty loving community today.

At Haus of Cats, we’re more than just a store—we’re a community of cat lovers who appreciate the finer things in life. Whether you’re a first-time cat parent or a seasoned feline enthusiast, we’re here to make your journey with your cat even more enjoyable and stylish.

To contact us about any issues, enquiries or refunds please use the chat available at the bottom right-hand corner and someone from our service team will be in touch.

*Please note that this is not manned 24/7 and responses may take a minimum of 24 hours, but we will do our best to get back to you as soon as possible. 

Shipping Information

At Haus of Cats, we take great care in curating a collection of premium cat products from a variety of trusted suppliers around the world. Our goal is to bring you the best products for your Kitty, and sometimes that means sourcing from multiple locations to ensure top-quality items.

Shipping Information

• Currently we only ship to Australia and New Zealand.
• Shipping costs $5.99 and takes 10-15 days to arrive

Tracking Your Order
Once your order has been shipped, you’ll receive a tracking number so you can follow your Kitty’s new favorite product every step of the way!

Shipping to other countries:

If you wish pruchase a Cosy Cat Couch but your outside of Au or NZ please reach out via the chat and we will provide you with addtional details. Other countries will have longer shipping times and rates but we can make it possible. 

Questions?

If you have any concerns about shipping times or need assistance tracking your order, feel free to contact our customer service team via the chat. We’re always happy to help!

15 day Returns & Refunds for Change of Mind

At Haus of Cats, we want you and your Kitty to love your purchase! If you’re not completely satisfied, we’re here to help.

Return Process

If you need to return your order due to selecting the wrong size, color, or if it wasn’t quite what you expected, please follow these steps:

1. Ensure the item is unused & in re-sellable condition – Returns must be in original packaging and initiated within 15 days of receiving your order.
2. Contact Us First – Before sending any returns, reach out to our Customer Service Team via chat Icon at the bottom right hand of the page, Providing your Order Number and reason for return or exchange.
3. Return Shipping – Return shipping costs are covered, and a label will be provided to you.
4. Once we receive the item we will process returns, credits or refunds, please note this may take time up to 10+ days and updates will be provided once made.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, we’re here to make it right!

Contact our Customer Service Team Via the Chat Icon with:

• Your Order Number
• A brief description of the issue
• Clear photos of the item and packaging

Once reviewed, we’ll quickly arrange for a replacement or store credit.

Happy shopping!